Sing Golden PlaceWEB TERMS OF USE
These Terms of Use set forth the conditions for Users of this accommodation service (hereinafter “the Service”) provided through an online accommodation booking service (hereinafter “Sing Golden Place Hotel Web”) owned by SINGTHAIWATTANA, Co, Ltd. (hereinafter “the Company”).
By using this Service, the User is deemed to have consented to these Terms.
Article 1. Scope of Application
1. These Terms apply to all users (hereinafter “Users”) of this service for (hereinafter “the Hotel”) using Web system provided by the Company.
2. Separate rules and terms for the Hotel shall constitute part of these Terms.
3. When the User books a hotel through this Service, the items stipulated in these Terms shall apply. Matters not stipulated in these Terms shall be governed by the law or by the norms of the Hotel.
Article 2. Definition of Terms
1. “Booking” in these Terms refers to a Hotel contract created when the User applies for accommodations at a Hotel through Sing Golden Place Hotel Web and the Hotel expresses consent to this, thereby allowing the User to receive the accommodation services provided by the Hotel.
2. “Hotel Fees” in these terms refers to the fees paid to the Hotel by the User in exchange for accommodation services.
Article 3. Parties Involved in Booking
The parties involved in booking in these Terms are the User and the Hotel.
Article 4. User Registration
To use this service, users must register their name, phone number, and email address.
Article 5. Use of This Service
1. These Terms apply to bookings made through Sing Golden Place Hotel web only. Cancellations, fee payment, and other matters related to accommodations are governed by the Hotel terms stipulated separately by the Company.
2. Fees presented on this Service are for bookings made through Sing Golden Place Hotel Web only. As such, the fee will differ from accommodation fees made for bookings not performed through Sing Golden Place Hotel Web.
3. The guest rooms covered by this Service are registered by the Hotel at its own volition as accommodation plans. As such, even when Sing Golden Place Hotel Web displays “No Vacancies” for accommodations plans on this service, this does not necessarily mean that the Hotel itself is full.
Article 6. Making a Booking
Users who wish to make a booking do so by filling out the necessary items online using the application page stipulated by the Hotel, then sending this information to the Hotel online.
Article 7. Booking Confirmation
1. The booking is made between the User and the Hotel based on the terms and rules set forth by the Hotel.
2. When a user makes a booking according to Article 6, if the user successfully completes the payment and receives a booking confirmation email, and the hotel receives confirmed booking information in the system, it is considered that the hotel has accepted the booking request, and the booking will be confirmed.
3. If for any reason, after the payment has been made, the booking confirmation information does not appear in the user's email, the user can confirm their booking status by contacting Sing Golden Place Hotel directly through the following channels:
1) Phone: +66 (0) 74 232 333, +66 (0) 88 258 9350
2) Whatsapp: +66 882589350
3) Line Official Account: @singgoldenplace
4) Facebook: Sing Golden Place Hotel Hatyai
Article 8. Changing or Canceling Bookings
1. The User may request that the Hotel cancel or change all or part of their booking.
2. If users wish to cancel or change their booking, they can do so by directly contacting Sing Golden Place Hotel through the channels specified in Article 7. The hotel will directly charge cancellation fees and penalty fees to the users when the booking is cancelled or changed, whether partially or entirely, at the users' request.
Cancellation fees and penalty fees are based on the terms and rules set forth by the Hotel.
Article 9. Payment of Accommodation Fees
The User must pay the accommodation fee at a time specified by the Hotel. Accommodation fees include consumption tax, but service fees and other taxes (hotel taxes, etc.) may not be included.
Article 10. Communication With Users
Notifications and contact from the Hotel to the User will, in general, be performed through email. However, the Hotel may contact the User by telephone to confirm booking details or other information.
Article 11. User Rules
1. The User will contact the Hotel directly should they have any inquiries or requests regarding accommodation services provided by the Hotel.
2. The User will contact the Hotel directly should they have any complaints regarding accommodation services provided by the Hotel.
3. For bookings that require deposits or other fees, the User will pay this deposit by the date specified by the Hotel.
4. In addition to the three preceding paragraphs, the User shall understand and follow the terms and rules set forth by the Hotel.
5. The following acts are prohibited when using this Service:
1) Registering false information during user registration.
2) Making false or invalid applications during hotel booking. Also, no-shows without contacting the Hotel.
3) Any registrations or booking applications made without the consent of the applicant or the person staying at the Hotel.
4) Any acts that violate or risk violating the interests or rights of other guests, third parties, or the Company.
5) Resale to others or bookings deemed to be for commercial purposes.
6) Acts that violate or risk violating public order or law.
7) Any other act that is deemed inappropriate by the Company.
Article 12. Termination For Reasons Attributable to the User
1. If the User fails to follow the procedures set forth by the Hotel by the deadline, or if the User violates these Terms, the Hotel may terminate the Hotel Agreement.
2. When the Hotel Agreement is terminated as per the preceding paragraph, the User shall pay any cancellation fees or penalty fees stipulated in the terms and rules set forth by the Hotel.
Article 13. Service Suspension
If the Company finds that the user has violated the prohibitions in Article 12, Paragraph 5, or has violated the terms and conditions in this document, the Company may suspend the user's service without prior notice.
Article 14. Company Liability
1. The Company is not liable for any nuisance or damage to the Hotel or to other guests caused through use of this Service by the User, and the User must resolve the matter at their own risk and expense.
2. The Company is not liable for any issues caused by the Service not working properly due to User internet connection or devices, or due to environmental conditions beyond the Company’s control, such as network reception.
Article 15. Handling of Personal Information
.1. Collection, Storage, and Use of Personal Information
The Company will, with proper protection measures in place, collect , store, and use the information in (1) to (2) below (hereinafter “Personal Information”) in order for the Company or Hotel to provide this Service, and the User or guest using this Service will consent to this.
1) The name, telephone number and email address during user registration
2) Status and history of hotel bookings made through this service by the User or guest using this Service
2. Purpose of Personal Information Use
The Company and Hotel collect Personal Information for the following purposes.
1) To contact or send necessary information for legitimate business activities from the Company or from the hotel.
2) To send rewards or gift cards to users
3) Used for marketing activities such as sales promotions and/or product development. In this case, personal information will be used for statistical analysis and will not be used to identify individuals.
3. Use of Personal Information
1) The Company may delegate certain tasks related to the service to subcontractors. In doing so, the Company may share some Personal Information with the subcontractor after appropriately safeguarding security measures.
2) The Personal Information collected will be shared within the following scope to achieve the purpose of use:
2.1) Types of Personal Information Shared: The shared information is the same as that specified in paragraph 1 of this article.
2.2) Purpose of Sharing Personal Information: The purposes are the same as those specified in items (1) to (3) of paragraph 2 of this article.
2.3) Party Responsible for Managing Shared Personal Information: SINGTHAIWATTANA Co., Ltd.
Address: 16/1 Padungpakdee Road, Hat Yai District, Songkhla Province, 90110
4. Sharing of Personal Information with Third Parties
The Company will not provide Personal Information to a third party except in cases set forth in these Terms; however, the Company may provide Personal Information in the following cases:
1) When the User consents
2) When provision is required based on law or when requested by a government agency
3) When necessary to save lives, prevent injury, or protect property
5. Disclosure of personal information
Under the Personal Data Protection Act, users of the service may request our company to disclose personal information related to them, or to record the provision of information to third parties. In case there are errors in the registered details, we will promptly provide corrections, additions, or deletions if necessary. Additionally, users may request our company to cease the use or delete personal information related to them, or to cease providing information to third parties.
Article 16. Revisions to the Terms
1. The Company may revise these Terms in the following cases. In case of changes, the revised version of these Terms shall apply to this service. The revised Terms will take effect starting the date of notification to the user set forth in Paragraph 2 as the effective date set in advance by the Company.
1) When the changes to the terms are in the general interest of the Member.
2) When the revision to the Terms does not go against the purpose of the Terms and is reasonable in light of the necessity of revision, appropriateness of the content of the Terms after revision, and any other circumstances related to revision.
2. Revisions to the Terms as per the preceding paragraph, including what will be revised, what the Terms will state after the revision, and the effective date, will be notified on the Company website (https://www.singgoldenplace.com) at least two weeks prior to the effective date of the revised Terms prescribed in the preceding paragraph.
Article 17. Court of Jurisdiction
Any dispute between the Company and the User in relation to the Service shall be resolved in good faith by both parties. If the matter is not resolved through consultation, the district court with jurisdiction over the area where the Company is located shall be the court of exclusive first instance.